Traveling for weeks to big cities like Dallas, Detroit, Los Angeles, Chicago, and Atlanta was a mission Steve Ritchie diligently followed out. Although the locations may have made for an interesting sightseeing trip, business was the forefront of Ritchie’s mind. He set out to find new ways to improve the company. The new CEO has recently been trying to effect change on the Papa Johns’ brand by visiting franchisees and team members to hear their honest opinions about the company that they work for. In an article published at nrn.com, it says that being a CEO is vastly different than being a delivery driver or pizza maker. It can be hard to remember the daily challenges of a team member position when you are in charge of a major business. Leaders often have to make decisions that may be for the good of the company at the cost of losing relationships with the center of the business, the employees.
Steve Ritchie Papa John’s wants to improve the brand by taking into consideration how his employees feel and what they need. While constructive criticism can be hard to swallow, he believes that it will have a positive impact on future business practices. Firsthand conversations between Steve Ritchie and employees, from donating to local charities and schools to difficult situations with customers, have opened his eyes to the reality of the average experiences of his employees. After making that connection he is optimistic about the company’s future. He is planning to earn the compromised trust of customers back by supporting the communities where the franchises are located. Communities and businesses that share common goals creates a better quality of life for everyone involved. People Are Priority Always (P.A.P.A) is becoming a more integrated part of the Papa Johns’ brand. This innovative leadership may have a significant impact on team members and customers in the oncoming future.